Refund shall be made under following conditions:
- A refund can only be requested in case of service failure, our team will evaluate if an order qualifies for a refund and the decision of our management will be final. The refund amount in no circumstances can exceed the amount paid by customer; we are not liable for any loss or claim beyond the amount actually paid by customer.
- Imperfections are the hallmark and beauty of handcrafted products. Minor black marks and scratches are part of the process of making brass, copper and kansa products.